ISBN 978-1557661647

This nontechnical and absorbing text describes how the interactive process of "learning to listen" provides practical alternatives to overly controlling behavior modification techniques. Written for support and other service providers working with people with intellectual disabilities, this book includes compelling and detailed case studies that illustrate possible positive approaches and reveal how people with disabilities can take control of their lives.  Where other books dare not tackle such troublesome topics as professional fears and biases, staff and consumer abuse, restraints, and self-injurious behavior, Learning to Listen examines these critical topics and exposes dysfunction in outdated service systems.  Professionals who read this book will feel a renewed commitment to the beliefs and principles that originally attracted them to the human services.