The IOD Bookstore can ship to virtually any address in the world. Domestic as well as international orders are welcome and can be processed efficiently and securely.
Orders are generally processed within one business day of when the order was placed. Orders placed after 10am EST or on the weekend will be processed the next business day. Customers will receive notification via email once an order has been shipped.
***Expedited shipping, including overnight and 2-day, is available only on orders placed before 10am EST Monday through Friday; UPS does not deliver on Saturdays so please keep this in mind if using expedited shipping options. If you have any questions regarding expedited shipping please call and we will do our best to assist.***
Most new, unopened items can be returned within 14 days of delivery for a full refund.
Returns should be sent to:
10 West Edge Drive, Suite 101
Durham, NH 03824
Refunds are processed within 3 business days upon the bookstore’s receipt of eligible returns. Please note that it may take up to 4 weeks for the credit to appear in your bank statement.
NOTE: Shipping charges are non-refundable.
Unopened shrink wrapped media may be returned within 14 days of delivery for a full refund.
If defective, opened media may be exchanged within 14 days for a replacement copy.
Items That Cannot Be Returned
Unfortunately, the IOD Bookstore is unable to accept returns or offer refunds for:
If you need to return an item or if you have any questions, please contact the IOD Bookstore Coordinator at 800.378.0386 or firstname.lastname@example.org.