FAQ

 

What forms of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, checks, and purchase orders (POs).  All are accepted online. 

What are my options for shipping and how much does it cost?

You can get a list of shipping options and prices for your order by doing the following:

  1.  After selecting the items you'd like to purchase, click 'View Cart' (located at the top of your screen).
  2. Under the item total, click 'Estimate Shipping' and select the Country, State, and enter the zip code that the order will be mailed to. Then click 'Estimate Shipping & Tax' and a list of shipping options and prices will be displayed.

For further assistance please feel free to call 800-378-0386

My organization is tax exempt.  How do I get a get a tax exempt form?

There is no sales tax in New Hampshire, therefore you don’t need a tax exempt form.

Purchase Order Questions: 

I need to place an order with a Purchase Order, what do I do?

You can either place an order directly online (see below for quick instructions), or fax, email, or mail your purchase order to:

Address

Fax

Email

IOD Bookstore
10 West Edge Drive, Ste 101
Durham, NH 03824

603-862-0555

contact@iodbookstore.org

 

How do I place an order online with a Purchase Order?

To place an order with a PO, simply select your items and go through the checkout process. When payment options are listed, select 'Purchase Order - Net 30' and enter the PO number in the comments area provided.

How will I be invoiced?

A copy of your invoice will be included with your shipment, and additional invoices can me emailed, faxed, or mailed as needed.

I am trying to pay an open invoice from the IOD Bookstore.  Who should I make the check payable to?

Please make checks payable to 'UNH Institute on Disability' and send to the IOD Bookstore at 10 West Edge Dr, Durham NH 03824.  *Please reference your order number in the memo line of your payment.*

How do I obtain a W-9 form?

To request a W-9 form, you may fax or email your request:
Fax: 603-862-0555
Email:
contact@iodbookstore.org

There is a problem with my order (damaged items, missing items, etc).  How do I get this resolved?

If there are any problems or concerns with your bookstore order, or any other questions regarding the IOD Bookstore, please contact the publications coordinator at the Institute on Disability at 1-800-378-0386 or contact@iodbookstore.org